Quality and certificates

Five standards, independently certified.

aLIVE Support S.R.L. holds its own certification to five international standards – in addition to the certificates of aLIVE-Service GmbH in Germany.

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Certifications

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Issued on 07.09.2026 by ISOTRANS (accredited by the International Management Accreditation Board, no. I.RO.2021.0141). Next surveillance audit: 06.09.2027.

ISO 9001:2015
Quality management.

Documented processes, clear responsibilities and a continuous improvement cycle – traceable for every case.

CERTIFICATE NO. C1835VALID UNTIL 06.09.2027ALIVE SUPPORT S.R.L.
Certification body · ISOTRANSCertificate (PDF)↓
5
Management systems
Quality, environment, customer contact, continuity, security
100%
Sign-off before go-live
documented from a subject, technical and data protection view
4
Incident levels
with one fixed reporting line to you
1×
Monthly report
KPIs, error patterns, actions
Quality day to day

Every error has a class and an action.

Contractual service levels are the minimum. Internally we steer by tighter early-warning thresholds.

01

Data protection

Immediate clarification, retraining, incident review.

02

Subject matter

Coaching, knowledge articles, consultation with you.

03

Documentation

Feedback and sharpened standards.

04

Routing

Process coaching and an adjusted decision tree.

Recurring error patterns are handled with CAPA logic: cause, correction, prevention, effectiveness check.

Data protection

Security you can audit.

Being controllable and auditable by clients is part of our operation – not the exception.

Data processing

Agreement under Art. 28 GDPR, TOMs in the DPA

Hosting

Project data on servers in Germany

Confidentiality

All staff bound to confidentiality

Data protection officer

Torsten Franz (lawyer), Send an email