Let’s talk about your customer service.
You will hear from us within one working day with a proposed date for a first call.
Thank you – we have your enquiry.
Reference . We will get back to you within one working day.
Where to find us.
Please arrange visits in advance – then we will make time for you.
Sibiu
aLIVE Support S.R.L. · Registered office
Str. Cernei Nr. 2, 550356 Sibiu, Romania
Arad
aLIVE Support S.R.L. · Training
Calea Iuliu Maniu 27–33, Arad, Romania
Magdeburg
aLIVE-Service GmbH · aLIVE group
Gustav-Ricker-Str. 62, 39120 Magdeburg, Germany
Quedlinburg
aLIVE-Service GmbH · aLIVE group
Advice Mon–Fri, 8 am to 6 pm (CET).
Phone +49 391 99978-5200 · Email Send an email. Outside these hours we call you back on the next working day.
Before you get in touch.
Question not listed? We reply within one working day.
That depends on the scope. An overflow service can usually start in about four to six weeks, partial or full operation in six to fourteen weeks. We set the binding schedule together with you after the kick-off.
The start runs in six phases. Kick-off and detailed planning are followed by process and knowledge build-up, technology and workstations, training and qualification, and a test phase. Go-live and hypercare complete the start.
You receive the detailed plan within five working days of the contract award. It forms the basis for further coordination at the kick-off.
Go-live is followed by a hypercare phase of at least four weeks. During this time, we manage the project daily and hold a short daily check-in with you. After that, we move to weekly and monthly management.
Only after documented subject-matter, technical and data protection approval. This requires a knowledge test and supervised test calls. Nobody works productively without approval.
