Your account service works with identity verification and complete documentation.
We provide account, card and access service for banks, payment and financial service providers – by phone, in writing and in the back office, always with identity verification following your procedure. Advice on investments and loans stays with you.
How we take work off your hands in this industry.
We provide evidence for your outsourcing review instead of big promises.
For your review we provide certificates to ISO/IEC 27001 and ISO 22301, TOMs, the contingency plan and reporting. You use these documents to assess whether and how the outsourcing fits regulatory requirements. In operation, the rule is: no information without identity verification, every step documented.
Arrange a call→Identity verification and anti-money laundering follow your specifications.
Identification and due diligence obligations under the German Anti-Money Laundering Act (GwG) remain your responsibility. We apply your procedures in conversations and document every step.
Checks following your procedure before any information is given.
Certified to ISO/IEC 27001:2022.
Business continuity under ISO 22301:2019.
Every contact documented in your system.
Questions from financial services.
Question not listed? We reply within one working day.
Our proven project experience is with health insurance funds and in healthcare, and we do not cite references from the financial sector. We transfer the processes tested there for identification, data protection and audit trail. We build up your products and procedures with your department during the project start.
Following the procedure you specify, for example with a customer number and agreed security features. Without successful verification there is no information and no change. Every step is documented in your system.
No. We handle service and administrative requests relating to accounts and cards. Advice on investments, loans or insurance stays with your qualified advisers.
You receive the certificates to ISO 9001, ISO 14001, ISO 18295-1, ISO 22301 and ISO/IEC 27001, the DPA with TOMs and our contingency plan. We add descriptions of the project start, quality management and reporting. You use these documents to check which regulatory requirements apply.
Our contingency plan has four disruption levels and a fixed reporting channel to you. Reserve staff and approved workstations at the second site keep operations running. Business continuity is certified to ISO 22301.
