Your cases are processed to completion, according to your rules and authorisations.
Social insurance specialists and data entry clerks process applications, reimbursements, objections and master data directly in your systems. You set the authorisations and checks; sensitive cases are reviewed under the four-eyes principle.
This is how we take over your case processing.
Capture the processes
Together with your specialist department, we document work instructions, checks and authorisations. Training and the knowledge base are built from them.
Process the cases
Our team processes the cases in your systems, requests missing documents and meets deadlines. Your checks are a fixed part of the workflow.
Close and provide evidence
Every case is documented. We report sampling results, error rate and processing time in the monthly report.
These are the cases we process for you.
Applications and benefit cases
We record applications, check them for completeness and request missing evidence. Processing and decisions take place within the authorisations you define.
Audited against the standards that matter here.
Certificates of aLIVE Support S.R.L., issued by ISOTRANS, valid until 06.09.2027.
This goes well with it.
Questions about case processing outsourcing.
Question not listed? We reply within one working day.
Case processing is carried out by social insurance specialists, and data entry by data entry clerks. In the project team for health insurance funds, staff have at least two years of experience. Subject-matter coaches qualified at the BKK Akademie support the team.
Yes, we work in the client’s systems with the permissions you grant. Access and roles are part of the technical sign-off before deployment. All staff are bound to data confidentiality.
You decide. We can close cases completely to the extent you authorise us, or prepare them ready for decision. The boundary between the two is documented and trained before the start.
We check cases in samples for accuracy and documentation quality, and sensitive cases under the four-eyes principle. We assign errors to error classes with corrective actions and address recurring errors using CAPA logic. Results, processing time and error rate are included in the monthly report.
Yes. Call centre and case processing are two of the aLIVE group’s four business units and work from the same knowledge base. Questions about a case can therefore be answered on the phone without the case moving between service providers.
