Industries

Customer service for industries where rules and records matter.

Healthcare is our main focus. The same standards for data, deadlines and records apply to utilities, insurance, retail and public administration.

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Healthcare

Health insurance funds

For more than ten years, the aLIVE group has worked for health insurance funds, associations of statutory health insurance physicians (KVs) and other healthcare organisations, and it has provided telephone member advice since 2018. We take on your hotline, correspondence, case processing and doctor appointments for your members.

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Hospitals and practices

We handle phone calls and written enquiries for hospitals, practices and medical care centres: appointments, admissions, documents and callbacks. For more than ten years, the aLIVE group has worked for healthcare organisations, including hospitals and associations of statutory health insurance physicians.

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Care and medical aids

We answer questions on care level, approval and the supply of medical aids and handle the case processing behind them – for care providers, funds and suppliers. For more than ten years, the aLIVE group has worked for care facilities and health insurance funds.

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Energy and utilities

For municipal utilities and energy suppliers, we handle enquiries on meter readings, instalments, moves, tariffs and bills – by phone, email, live chat and voicebot. When annual bills go out or prices change, we absorb the peaks as overflow.

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Public administration

We take on citizen hotlines, email inboxes and appointment enquiries for local and public authorities – with answers from a jointly maintained knowledge base and structured handover to your specialist departments. For procurement procedures, we provide verifiable evidence.

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Insurance

We take on claims intake, policy service, correspondence and incoming mail for insurers – by phone, by email and, if required, around the clock. During accumulation events such as storms or hail, we absorb the peaks as overflow.

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E-commerce

We handle enquiries on orders, delivery, returns and complaints by phone, email, live chat and messenger – in your shop and ticket system or with our own technology. For promotion days and the Christmas season, we provide additional capacity.

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Telecommunications

We provide customer service for telecoms providers from tariff information to cancellation, plus 1st-level support following your diagnostic paths – by phone, live chat and email, and around the clock for fault reports.

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Financial services

We provide account, card and access service for banks, payment and financial service providers – by phone, in writing and in the back office, always with identity verification following your procedure. Advice on investments and loans stays with you.

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Healthcare focus

Health insurance funds: at your side for more than ten years.

Member advice since 2018 and case processing, supported by subject-matter coaches qualified at the BKK Akademie.

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