Every document arrives digitised, recorded and on time with the right team.
We digitise incoming letters, forms and receipts, classify them by your categories and record the agreed data. Your case processing therefore starts with complete, easy-to-find cases.
This is how paper becomes a workable case.
Digitise
Paper mail is scanned and date-stamped on receipt. We agree with you where and how scanning takes place.
Classify
Each document is categorised by document type, topic and urgency. Software supports the process, and a person checks the assignment.
Record and pass on
Data entry clerks record the agreed mandatory fields. The case goes to your case processing team or to our back office team.
Inbound mail determines how quickly a case gets resolved.
Deadlines from receipt
The date of receipt is recorded for every document. Time-critical letters such as objections or cancellations are flagged and passed on with priority.
Audited against the standards that matter here.
Certificates of aLIVE Support S.R.L., issued by ISOTRANS, valid until 06.09.2027.
This goes well with it.
Questions about inbound mail and scanning service.
Question not listed? We reply within one working day.
We decide that in the project, depending on your mail route and requirements. If documents are already digital, we start directly with classification and data entry. In any case, project data is stored on servers in Germany.
Typical examples are applications, forms, receipts, certificates and free-form letters. We define with you during detailed planning which document types are included and how they are passed on.
We do not give a blanket rate, because it depends heavily on your documents. We measure the error rate in operation through sampling and report it in the monthly report. We address recurring misassignments using CAPA logic.
Retention, return or destruction of the originals follows your requirements and retention periods. We adhere to the agreed procedure and document it.
Yes. Emails, contact forms and uploads from your portal can be classified using the same categories. For answering them, we offer our email and correspondence service.
