Our customer service is delivered from Sibiu and Arad, and the group adds two sites in Germany.
aLIVE Support S.R.L. works in Sibiu and Arad, with Timișoara being set up; after training, many teams work from home across Romania. The parent company aLIVE-Service GmbH has its sites in Magdeburg and Quedlinburg.
aLIVE Support S.R.L. is headquartered in Sibiu.
From here, the company provides German-language customer service for clients in the DACH region. It is independently certified to five ISO standards.
- Str. Cernei Nr. 2, 550356 Sibiu
- German-language customer service
- On-site training
- ISO 9001, ISO 14001, ISO 18295-1, ISO 22301 and ISO/IEC 27001
Arad is our main training site.
New employees learn on site before they work productively – after that, many work from home.
Arad
Site of aLIVE Support S.R.L., Calea Iuliu Maniu 27–33, Arad. Most of the training takes place here.
Timișoara
The next aLIVE Support S.R.L. site is being set up.
From all over Romania
We recruit nationwide. After training, many customer service advisers work from home.
On-site training
Paid, on site – mostly in Arad, sometimes in Sibiu – with a knowledge test before the first customer contact.
Magdeburg is home to the aLIVE group's parent company.
The group's project management, quality management, IT and telephony work at the headquarters of aLIVE-Service GmbH. The group was founded here in 2013.
- Gustav-Ricker-Str. 62, 39120 Magdeburg, Germany
- Project management and quality management
- IT and telephony
Quedlinburg is the group's second German site.
aLIVE-Service GmbH runs telephony in Quedlinburg and keeps reserve capacity available. The contingency plan provides that if one site fails, staff switch to approved workstations at a second site.
- 4 disruption levels with graded responses
- 1 reporting channel to you as the client
- Reserve staff for short-notice cover
- Approved backup workstations at the second site
Nearshoring within the EU means the same rules and short distances.
Romania is a member of the EU. The same legal framework applies to your data there as in Germany, and project data is stored on servers in Germany.
Romania and Germany are both members of the European Union.
The GDPR applies at all sites, supplemented in Romania by Law No. 190/2018.
1 hour time difference to Germany.
German at level C1 or above.
