We provide German-language customer service from Romania, backed by a group of companies from Magdeburg.
aLIVE Support S.R.L., headquartered in Sibiu, provides customer service for companies in the DACH region – nearshore in the EU, managed to German standards. It is part of the aLIVE group, whose parent company aLIVE-Service GmbH was founded in Magdeburg in 2013 and has been family-owned ever since.
We are the company behind the aLIVE Support brand.
aLIVE Support S.R.L. was founded on 16 February 2023 and is headquartered in Sibiu. With more than 130 employees, it works at its sites in Sibiu and Arad, and a further site in Timișoara is being set up. Its administrator and contact person for new clients is Markus Behmann.
For projects under the aLIVE Support brand, the S.R.L. is usually your contractual partner; public tenders mostly run through the parent company aLIVE-Service GmbH or jointly. The S.R.L. is independently certified to five ISO standards.
- Founded 16 February 2023, registered office: Str. Cernei Nr. 2, 550356 Sibiu
- Reg. Com. J2023000319329 · CUI 47653014 · VAT ID RO47653014
- 130+ employees, sites in Sibiu and Arad, Timișoara being set up
- ISO 9001, ISO/IEC 27001, ISO 18295-1, ISO 22301 and ISO 14001
We are backed by a family-owned group of companies.
aLIVE-Service GmbH was founded in Magdeburg in 2013 and has been family-owned ever since. For more than ten years, the group has worked for statutory health insurance funds, associations of statutory health insurance physicians, hospitals and care facilities, and it has provided telephone member advice since 2018.
Our processes, training and quality metrics come from this work. The group's project management, quality management and IT are based at the Magdeburg headquarters, and Quedlinburg is the second German site.
- 2013: aLIVE-Service GmbH founded in Magdeburg
- Since 2018: telephone member advice for statutory health insurance funds
- 16 February 2023: aLIVE Support S.R.L. founded in Sibiu
- 7 September 2026: S.R.L. independently certified to five ISO standards
- Timișoara: next S.R.L. site being set up
Four units of the group work under one roof.
Telephony, case processing and software all come from the same group of companies. We only use freelance advisers within the EU, and only if you as the client allow it.
Call centre
Customer service by phone, email, live chat and messenger – from 8 am to 8 pm on weekdays up to 24/7/365.
Case processing
End-to-end case handling by qualified social insurance specialists and data entry clerks.
Software development
Our own knowledge base, dashboards and process digitalisation. No bought-in tools, no black box.
Consulting
Advice on customer service processes, based on our own operational experience.
This is how we work in every project.
Four principles apply regardless of channel and industry.
The aim is to resolve the case in the first contact, otherwise a structured handover with a case summary.
Nobody works productively without documented professional, technical and data protection approval.
We work in fixed teams of 10 to 20 people.
Specialist coaches qualified by the BKK Akademie safeguard expertise in the team.
Two companies form the aLIVE group.
The group also includes two sister brands for care and digital health.
aLIVE Support S.R.L.
Provider of aLIVE Support. Headquartered in Sibiu, sites in Sibiu and Arad, Timișoara being set up. Administrator: Markus Behmann.
aLIVE-Service GmbH
Parent company, founded in Magdeburg in 2013. Sites in Magdeburg and Quedlinburg. Managing directors: Ramona Thormann and Martin Behmann.
aLIVE Pflege
Sister brand within the aLIVE group.
DeinArzt.Digital
The aLIVE group's telemedicine and eHealth brand.
