Technology
Our software supports your team and remains verifiable for you.
Our own knowledge base and dashboards, work in your CRM and ticketing systems, project data on servers in Germany, data processing under the GDPR.
- Inbound hotlineReliable reachability with a contractual service level
- Outbound and callbacksScheduled callbacks, follow-ups, no cold calling
- Overflow and peak loadRelief at peak times, live in 4–6 weeks
- 24/7 serviceAt night, at weekends, on public holidays
- Doctor appointment serviceSpecialist appointments for insured persons of health insurers and KVs
- Email and correspondenceOn time, with an audit trail
- Live chatAnswers while your customers are still on the page
- Messaging and social mediaWhatsApp, Facebook, Instagram
- Voicebot and self-serviceResolve standard requests automatically
- Case processingApplications, reimbursements, objections
- Inbound mail and scanningDigitise and classify
- Complaint managementIdentify causes, close cases
- Quality monitoringSampling, coaching, monthly report
- All SolutionsOverview
- Health insurance fundsBenefits, contributions, membership
- Hospitals and practicesAppointment booking and patient service
- Care and medical aidsAdvice, approval, provision
- Energy and utilitiesMeter readings, instalments, moving house
- Public administrationCitizen hotline and public-authority service
- InsuranceClaims notification and policy service
- E-commerceOrders, returns, complaints
- TelecommunicationsTariffs, technical issues, cancellations
- Financial servicesAccount service with identity verification
- All IndustriesOverview
- Omnichannel platformOne case across all channels
- CRM and ticketing integrationWe work in your systems
- Knowledge baseOur own software, approved by your specialist department
- AI assistance in customer serviceSuggestions for the team, people decide
- Speech analyticsIdentify topics and root causes
- Automatic classificationInbound mail pre-sorted, checked by people
- Hosting in GermanyProject data on servers in Germany
- Data protectionData processing under Art. 28 GDPR
- Reporting and interfacesDashboards, monthly report, data exchange
- All TechnologyOverview
- Who we areaLIVE Support S.R.L. within the aLIVE group
- LocationsSibiu, Arad · Group: Magdeburg, Quedlinburg
- ManagementManaging directors and contacts
- Quality and certificatesFive ISO standards, including DIN EN ISO 18295-1
- SustainabilityEnvironmental management under ISO 14001
- ContactWe reply within one working day
- All CompanyOverview