Your customer service stays reachable, even after the annual bills go out.
For municipal utilities and energy suppliers, we handle enquiries on meter readings, instalments, moves, tariffs and bills – by phone, email, live chat and voicebot. When annual bills go out or prices change, we absorb the peaks as overflow.
How we take work off your hands in this industry.
We plan for billing waves before they reach your hotline.
After annual bills are sent and when prices change, enquiries rise sharply. We prepare a trained overflow team, maintain your tariff and billing logic in the knowledge base and only make statements on prices from approved content. Approval before deployment, audit trail and error classes with CAPA apply just as in statutory health insurance, where our way of working comes from.
Arrange a call→Your service communicates price changes and consumer rights as specified.
Energy supply contracts are subject to information duties under § 41 EnWG (German Energy Industry Act), for example on price changes and special termination rights. We work with approved content from your knowledge base.
Statements on prices only from approved content.
Data processing under Art. 28 GDPR.
Contingency plan under ISO 22301 with a second site.
Every contact documented in your system.
Questions from energy and utilities.
Question not listed? We reply within one working day.
Meter readings, instalments, moves, tariff and supplier switches, questions on the annual bill and payment by instalments. We handle disconnection notices and hardship cases according to your guidelines or pass them to your team in a structured way. We agree the scope during detailed planning.
Our long-standing project experience is with health insurance funds and in healthcare, so we do not cite references from the energy sector. What you can check are our certificates, the six-phase project start and the pilot before regular operation. We work out your tariff and billing rules with your department before anyone works productively.
Yes, overflow and peak load are part of our services. From contract to live operation, we plan four to six weeks for an overflow – so schedule the start before the annual bills go out. A pilot always comes before regular operation.
Yes, we work in the client's systems or with our own technology. Access is only set up after technical and data protection approval. Every contact is documented in your system.
We make agreed callbacks on ongoing cases according to your guidelines. We only make promotional calls with a legal basis, which for consumers means prior express consent under § 7 UWG (German Act against Unfair Competition). We do not do cold calling.
Our contingency plan has four disruption levels and a fixed reporting channel to you. Reserve staff and approved workstations at the second site keep operations running. Business continuity is certified to ISO 22301.
