You do not need customer service experience – but you do need very good German.
Customer service experience is an advantage, but not a requirement. You will learn what you need to know for the role during your paid training.
These are the requirements you bring.
You advise customers in German, by phone and in writing. That is why German at C1 level is the most important requirement. You will learn the subject knowledge, systems and conversation skills with us.
- German at C1 level as a minimum
- Customer service experience is an advantage, but not required
- Willingness to work shifts, sometimes in the evening and at weekends
- On-site training, mostly in Arad, sometimes in Sibiu
This is how we prepare you for your first customer contact.
Your training is paid and takes place on site. Afterwards, you work from home.
On-site training
You are trained on site, mostly in Arad, sometimes in Sibiu. Your training time is paid.
Five training modules
Fundamentals, data protection, subject matter, conversation skills, and systems and processes.
Approval
After a knowledge test and supervised test calls, you are approved to start work.
Working from home
After your training, you work from home.
Frequently asked questions.
Question not listed? We reply within one working day.
No. Customer service experience is an advantage, but not a requirement. You will gain the necessary subject knowledge during your training.
You need German at C1 level as a minimum. As part of your application, you complete two short writing tasks in German.
Yes. The training takes place on site, mostly in Arad, sometimes in Sibiu, and is paid.
Yes, after your training you work from home. We hire employees from all over Romania. You only come on site for the training, mostly to Arad.
