Tariff, billing and technical questions reach a trained team.
We provide customer service for telecoms providers from tariff information to cancellation, plus 1st-level support following your diagnostic paths – by phone, live chat and email, and around the clock for fault reports.
How we take work off your hands in this industry.
We rely on clear diagnostic paths instead of improvising on the phone.
Router, fault, provider switch: for every topic we agree with your department what we resolve at 1st level and when we hand over. We maintain diagnostic paths and tariff details in the knowledge base. A technical problem therefore reaches your 2nd level with a case summary, without everything having to be asked again.
Arrange a call→We implement contract changes and cancellations traceably and as you specify.
Telecoms contracts are subject to special rules on term, cancellation and provider switching under the TKG (German Telecommunications Act). We document every contract change and follow your approved processes.
Identity verification before every contract change, as you specify.
Every cancellation and change documented.
Promotional calls only with consent under § 7 UWG.
DPA under Art. 28 GDPR with TOMs.
Questions from telecommunications.
Question not listed? We reply within one working day.
Yes, at 1st level following your diagnostic paths, for example for router set-up or fault reporting. Anything beyond that we pass to your 2nd level with a case summary. We agree the boundary together during process and knowledge set-up.
Our proven project experience is with health insurance funds and in healthcare, and we do not cite references from telecommunications. For telecoms providers, we transfer the processes tested there and build up tariff and technical knowledge with your department. Only those who have passed a knowledge test and supervised test calls work productively.
We accept cancellations according to your approved process and document them in full. We only make retention offers if you specify this and it is legally permitted. We map the rules on contract terms and cancellation in the knowledge base.
Traffic data is subject to the secrecy of telecommunications (§ 3 TDDDG), contract data to the GDPR. We bind staff to data confidentiality and include your requirements in training and the DPA. Project data is stored on servers in Germany.
Yes, we provide overflow and peak load cover. During major outages, an agreed announcement or self-service notice helps keep the team free for individual requests. We agree the reporting channel and escalation together in advance.
