You work in teams of 10 to 20 people, supported by specialist coaches.
This keeps each team manageable. Specialist coaches qualified by the BKK Akademie support you with subject-matter questions.
Specialist coaches support you when a case gets difficult.
When you are working, you belong to a team of 10 to 20 people. You clarify questions within the team or with a specialist coach.
Our specialist coaches hold a qualification from the BKK Akademie. The further training as a benefits specialist adviser comprises 243 teaching hours.
- Teams of 10 to 20 people
- Specialist coaches qualified by the BKK Akademie
- Structured handover of difficult cases to 2nd level
Shifts follow our clients' service hours.
Depending on the project, service hours range from 8 am to 8 pm on weekdays up to round-the-clock operation. Your shift schedule is based on this.
Full-time or part-time
You work full-time at 40 hours per week or part-time.
Shift work
You work in shifts, sometimes in the evening and at weekends.
Working from home
After your training, you work from home.
This is what your work in customer contact looks like.
You advise in German and work according to clear processes.
Phone, email, live chat or messenger – depending on the project.
The aim is to resolve the issue in the first contact.
Every contact is documented, usually in the client's system.
Identification and consent come before any access to data. You are bound to data confidentiality.
