Every adviser answers with the content your specialist department has approved.
Our knowledge base is our own software – not bought in and not a black box. We build and maintain the content, and your specialist department approves it.
This is how your project knowledge is built.
Capture knowledge
In the process and knowledge phase, we collect your rules, wording and special cases. Your specialist department checks every article before approval.
Use it in practice
The team finds answers through search and structured articles. Training and the knowledge test before sign-off are based on the same content.
Keep it up to date
New regulations and recurring questions are added after agreement with you. Every change is traceable and verifiable.
Good knowledge management makes answers consistent.
Developed in-house
The knowledge base comes from our in-house software development. We adapt it to your structure instead of forcing your content into someone else’s scheme.
Audited against the standards that matter here.
Certificates of aLIVE Support S.R.L., issued by ISOTRANS, valid until 06.09.2027.
This goes well with it.
Questions about knowledge base.
Question not listed? We reply within one working day.
We develop the knowledge base ourselves and therefore know every function. This makes it possible to adapt it to your processes and avoids dependence on a licensor. For you, it remains transparent how content is created and maintained.
Your specialist department remains responsible for the subject matter, because it approves the content. We handle structure, wording and maintenance. We agree changes with you before they apply in customer service.
Yes. Existing guidelines, FAQs and work instructions are the starting point for building the knowledge base. We structure them for use during calls and have you check the result.
As soon as you have approved a change, it is available in the knowledge base. For important changes, we also brief the teams. We agree the exact procedure in the project.
The subject-matter content comes from you and belongs to you. How we hand it over at the end of the project is set out in the contract. This creates clarity from the start.
