Claims notifications and policy questions are recorded completely and documented.
We take on claims intake, policy service, correspondence and incoming mail for insurers – by phone, by email and, if required, around the clock. During accumulation events such as storms or hail, we absorb the peaks as overflow.
How we take work off your hands in this industry.
A claim is only as good as its intake.
We record claims completely using your questionnaire, ask for mandatory details during the call and document every step in your system. Assessment and settlement stay with you. The way of working with approval before deployment, audit trail and CAPA comes from statutory health insurance, where benefit applications and objections are processed in a similarly structured way.
Arrange a call→Advice and sales stay with you, we take on service and documentation.
Insurance distribution is subject to its own requirements, for example under § 34d GewO (German Trade Regulation Act). We clearly separate service requests from advice and work to your specifications.
No product advice, handover to your sales team.
DPA under Art. 28 GDPR with TOMs.
Certified to ISO/IEC 27001:2022.
Every claim documented in your system.
Questions from insurance.
Question not listed? We reply within one working day.
Our long-standing project experience is in statutory health insurance and healthcare, and we do not cite references from other insurers. For property, life or private health insurers, we transfer these processes and build up your expertise together with you during the project start. Only those who have passed a knowledge test and supervised test calls work productively.
No. We provide service such as claims intake, policy changes and status information. We pass advice and sales requests to the responsible teams in a structured way.
Using a questionnaire that we define with you during process and knowledge set-up. Every claim is documented completely in your system. Assessment and settlement stay with you unless agreed otherwise.
Health data is specially protected under Art. 9 GDPR; the aLIVE group has worked with such data in healthcare for more than ten years. We obtain consent before accessing any data, and project data is stored on servers in Germany. Data processing is governed by Art. 28 GDPR.
Overflow and peak load are part of our services, as is round-the-clock operation. For this to work in an emergency, processes and access should be approved in advance. We therefore recommend a prepared overflow with a trained team.
