Your patients get through, and your staff stay focused on care.
We handle phone calls and written enquiries for hospitals, practices and medical care centres: appointments, admissions, documents and callbacks. For more than ten years, the aLIVE group has worked for healthcare organisations, including hospitals and associations of statutory health insurance physicians.
How we take work off your hands in this industry.
We handle organisational matters, medical questions stay with you.
We deal with appointments, documents and procedures and document every call in your system. We do not give medical assessments; instead, we pass them on to your clinical staff with a summary of the case. This takes pressure off reception and wards without shifting responsibility.
Arrange a call→We process patient data confidentially and according to your requirements.
Health data is specially protected under Art. 9 GDPR. Anyone assisting professionals bound by confidentiality must be committed to secrecy under § 203 StGB (German Criminal Code) – we reflect this in the contract and in training.
Commitment to professional secrecy before deployment.
DPA under Art. 28 GDPR with TOMs.
Project data on servers in Germany.
Certified to ISO/IEC 27001:2022.
Questions from hospitals and practices.
Question not listed? We reply within one working day.
No. We handle organisational matters such as appointments, documents and callbacks. We pass medical questions on to the responsible clinical staff according to your guidelines.
Yes, we work in the client's systems or with our own technology. Staff only receive access after documented professional, technical and data protection approval. Every booking and every call is documented in your system.
All staff are bound to data confidentiality before deployment. We include the commitment to secrecy that § 203(4) StGB requires for assisting persons in the contract and in training. Data processing is governed by Art. 28 GDPR.
Yes. We work as overflow during peak times, outside your opening hours or as a complete switchboard. Service levels are agreed contractually, and internally we manage against tighter early-warning thresholds.
The processes work for practices and medical care centres as well as for hospitals. What matters is a clear guideline on which requests we close and which we pass on. We develop it with you during process and knowledge set-up.
