Our environmental management is certified to ISO 14001.
aLIVE Support S.R.L. and its parent company aLIVE-Service GmbH work with a certified environmental management system. We focus on where customer service consumes resources: workstations, commuting and paper.
We plan and review our environmental impact.
aLIVE Support S.R.L. and aLIVE-Service GmbH are each certified to ISO 14001:2015. The standard requires environmental aspects to be recorded systematically, objectives to be set and their implementation to be reviewed regularly.
The certificate of aLIVE Support S.R.L. (No. M1099) was issued by ISOTRANS on 7 September 2026. The next surveillance audit is scheduled for 6 September 2027.
- ISO 14001:2015 for both companies in the group
- Certification body of the S.R.L.: ISOTRANS
- Annual surveillance audit
We save resources where operations consume them.
Workstation and deployment planning
We plan workstations and deployments to conserve resources and adapt them to actual demand.
Working from home
Customer service advisers work from home after their training. This saves daily commuting.
Digital incoming mail
We rely on digital cases instead of paper. Where possible, we capture incoming mail digitally and process it digitally.
