Your inbound mail is pre-sorted, and people check the result.
Software can classify emails, letters and forms by topic and route them to the right team. We use this with your approval and have trained staff check every assignment.
This is how your inbound mail becomes an orderly work queue.
Define categories
Together with your specialist department, we define topics, responsibilities and deadlines. These categories are the basis for every assignment.
Suggestion by software
The software suggests a category for each document. Unclear cases go straight to a person.
Check and process
Our case processing team checks the assignment and processes the case to completion. We analyse misassignments and adjust the rules.
Automation lightens the load, control safeguards quality.
All inbound channels
Email, scanned letters and forms can flow into the same work queue. That gives you one overview instead of several mailboxes.
Audited against the standards that matter here.
Certificates of aLIVE Support S.R.L., issued by ISOTRANS, valid until 06.09.2027.
This goes well with it.
Questions about automatic classification.
Question not listed? We reply within one working day.
Software assigns incoming documents to a category, such as application, objection or change of address. This saves manual sorting. With us, people check the assignment.
No. The software only suggests a category and responsibility. Decisions on content are always made by case processing according to your requirements.
That depends on your documents and categories. That is why we measure misassignments in your project and report them in the monthly report. We do not give blanket rates.
We disclose in advance which software is used and where it processes data, and set this out in the DPA. Nothing is used without your approval. Our data protection officer is involved.
