Let’s talk about your customer service.
You will hear from us within one working day with a proposed date for a first call.
Thank you – we have your enquiry.
Reference . We will get back to you within one working day.
Where to find us.
Please arrange visits in advance – then we will make time for you.
Sibiu
aLIVE Support S.R.L. · Registered office
Str. Cernei Nr. 2, 550356 Sibiu, Romania
Arad
aLIVE Support S.R.L. · Training
Calea Iuliu Maniu 27–33, Arad, Romania
Magdeburg
aLIVE-Service GmbH · aLIVE group
Gustav-Ricker-Str. 62, 39120 Magdeburg, Germany
Quedlinburg
aLIVE-Service GmbH · aLIVE group
Advice Mon–Fri, 8 am to 6 pm (CET).
Phone +49 391 99978-5200 · Email Send an email. Outside these hours we call you back on the next working day.
Before you get in touch.
Question not listed? We reply within one working day.
That depends on the scope. From contract to live operation, we plan four to six weeks for overflow, six to ten weeks for partial operation and ten to fourteen weeks for full operation. We set the binding schedule together with you after the kick-off.
In a needs assessment of about 60 minutes, we clarify which requests, channels and service hours you want to outsource and which model fits. You receive a reply to your enquiry within one working day.
The start runs in six phases. Kick-off and detailed planning are followed by process and knowledge set-up, technology and workstations, training and qualification, and a pilot. The final phase is the start of regular operation and hypercare.
You receive the detailed plan within five working days of the award. It forms the basis for further coordination at the kick-off.
Hypercare follows for at least four weeks. During this time, we manage the project daily and hold a short daily check-in with you. After that, we move to weekly and monthly management.
